GENERAL DISCLAIMER
Information on this website may contain inaccuracies or typographical errors. Information may be changed or updated without notice. This website does not constitute an offer or contract.
Dimensions of fixtures are nominal and may vary within the range of tolerances established by ANSI Standard Z124.1. These measurements are subject to change or cancellation. No responsibility is assumed for use of superseded or voided leaflet.
PRIVACY POLICY
At URBN.design, we will never rent, share, trade or sell your personal information. Period.
Return Policy
Returns accepted within 30 days after delivery, only if unused and in original packaging. Please refer to RMA instructions.
Buyer pays for return shipping.
URBN.design is not responsible for lost or broken items. We highly suggest sending your return/exchange package with a tracking number and insurance.
Return Merchandise Authorization (RMA):
Before returning any item, you must contact our Technical Support Department for a Return Merchandise Authorization number (RMA) by email or by telephone. Please have your Item Number and Invoice Number available. Technical Support business hours are Monday-Friday 10am-5pm Pacific Standard Time (PST). Please email support@urbn.design or call +1-425-998-8018.
All returns must have an RMA number issued prior to acceptance of returned product returned. You will be expected to complete an RMA form only after you have received an authorization number from our Technical Support Department. Technical Support Rep. will send you the RMA form either through fax or email. RMA forms should be completed in the entirety to insure prompt service.
RMA shipments received MUST have an RMA number clearly visible on outside of the package and include a packing list with a copy of the original invoice or it may be refused, unopened and returned. Shipping charges are not refundable.
Our standard policy for returnable products (hereinafter mentioned as RMA Returns) is for repair/replacement only. No credits or refunds provided.
FINAL SALE items are excluded from our Return Policy. This is prominently displayed on our advertisements, and our website. As advertised, we offer replacement of defective products for varying time periods depending on product.
The RMA Returns must be returned to us within ten (10) days after the RMA number has been issued. Returns made after this period will be subject to a twenty-five percent (25%) restocking fee.
All Returns MUST BE PACKAGED IN IT'S ORIGINAL BOX AND PACKAGING MATERIAL THAT IT WAS RECEIVED IN. Should the product be returned to us without its original box and packaging, your warranty will be voided.
Upon receipt of RMA Returns, we will verify with the customer the RMA products received are those as specified on the RMA form.
The RMA Returns is to be packed in original condition including packaging, documentation, manuals, and accessories. Returns that do not include all the accessories may be returned to the customer or charged on a per item basis. No exchanges will be authorized for any packages returned without an RMA number. The customer assumes responsibility for all products until the item(s) is received. Shipping via an insurable carrier is recommended. Any unauthorized shipping charges will be billed to the customer or shipment will be refused.
We will provide replacements for all units found to be defective due to materials or workmanship. All returns will be processed after they arrive in our warehouse and will be fully inspected before an exchange is issued. The customer will be notified of the finish status of the product before it is returned.
Any product found to be damaged through misuse, abuse or negligence is not eligible for warranty replacement.
If, upon customer receipt, the package is found to be damaged or tampered with, the customer must contact us within seven (7) days. We will then file a freight damage claim with the carrier involved.
Under normal operations, RMA Returns will be repaired/replaced with new parts within 10 days after our receipt, followed by the return of a repair/replacement to customer.